Food Services

Student
Dining Services
Chartwells serves hundreds of University restaurants nationwide using ChattBack's text feedback platform to listen and reply to students and improve satisfaction and retention.

REAL-TIME
FEEDBACK

  • Display your dedicated ChattBack number and allow customers to text in requests and feedback.
  • Monitor incoming feedback using your online Dashboard and reply directly to customers if necessary.
  • Avoid bad reviews, increase loyalty and engage customers.

TEAM DASHBOARD
& ANALYTICS

  • ChattBack organizes all customer communications into your Team Dashboard online.
  • Text and email notifications keep everyone on the team in the loop.
  • Access from any device and integrate with existing management systems.
  • View reports and analytics to discover customer trends.
“We use ChattBack across 100s of our University restaurants. Student retention and satisfaction scores have been outstanding.”
Director of Marketing
CHARTWELLS UNIVERSITY DINING SERVICES