As a customer of ChattBack, we realize that are putting your trust in us to deliver a service in good faith and that you have a reasonable and justified expectation of privacy for yourself, your business, and your customers. We will do everything to maintain that trust.

Your privacy is important, so ChattBack has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used.

The terms "you," "your," and "yours" refer to the customer using our website. The terms "Company," "we," "us," and "our" refer to ChattBack. This Privacy Policy is governed by our Terms of Service. By using this website, you consent to the data practices described in this statement. We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

What Information Is Collected?

"Personally identifiable information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home. When you use our website or services ChattBack may collect from you the following personally identifiable information: first and last name, city, state and zip code, email address, phone number. ChattBack also automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you request. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of our features.

How Is Such Information Used?

ChattBack uses the personally identifiable and other collected information in a manner that is consistent with this Privacy Policy. If you provide personally identifiable information for a certain reason, we may use the personally identifiable information in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the personally identifiable information you provide to answer your question or resolve your problem. Also, if you provide personally identifiable information in order to obtain access to the ChattBack website or services, we will use such information to provide you with access to such services and to monitor your use of such services. Your personally identifiable information may be used to provide you with new product information and support services offered on the website, to notify you of technical updates or changes in policy, to improve the content and functionality of the ChattBack website and services, to help us better understand our users, or to deliver other services.

Is The Information Shared or Disclosed?

ChattBack is not in the business of selling your information. We consider this information to be a vital part of our relationship with you and we would hate ot lose your trust. There are, however, certain circumstances in which we may share your personally identifiable information with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personally identifiable information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of ChattBack may continue to use your information as set forth in this policy.

Related Companies: We may also share your personally identifiable information with any entity that is affiliated with us for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: ChattBack, like many businesses, sometimes uses other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements and Other Circumstances: ChattBack may disclose your personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of ChattBack, (iii) act in urgent circumstances to protect the personal safety of users of the ChattBack website or services or the public, or (iv) protect against legal liability.

Access

In the event that you have volunteered personally identifiable information, you may correct or amend that information by editing your account profile or email us at info@chattback.com

The Security of Your Information

We will take reasonable precautions to protect personally identifiable information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

Children

ChattBack is not intended for or directed to persons under the age of 13. Any person who provides their information to ChattBack represents to us that they are 13 years of age or older.

Cookies

Cookies are small text files stored by your browser in your computer when you visit our website. Cookies permit us to recognize users and avoid repetitive requests for the same information. Most browsers will accept cookies until you change your browser settings to refuse them. This privacy statement covers the use of cookies by ChattBack and does not cover the use of cookies by any other third party.

Links to Other Sites

This website may contain links to other sites that are not owned or controlled by us. Please be aware that ChattBack is not responsible for the privacy policies of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies only to information collected by this website.

Cooperation with Law Enforcement

ChattBack will cooperate with law enforcement in the event that the client (business client of ChattBack), agent or employee of the client, or a user of the client's assigned phone number is suspected of harassment, threat, illegal activity, or other harmful behavior in their use of the service. This may result in the disclosure to law enforcement officials the complete content of the sender's messages, the logged times, even up to and including the entire message log for a given client whose account was involved in the correspondence.

Your Consent To This Privacy Policy

By using ChattBack, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy for Business Customers and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Privacy Policy provision. We may change this Privacy Policy by posting a new version of this Privacy Policy on this website which it is your responsibility to review. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personally identifiable information we collect. Your continued use of this website or ChattBack’s services constitutes your agreement to this Privacy Policy and any updates.

Legal Disclaimer

ChattBack operates "AS-IS" and "AS-AVAILABLE," without liability of any kind. ChattBack is not responsible for events beyond our direct control.

Contacting ChattBack

If you believe that ChattBack has not adhered to this Privacy Policy, please contact us by email at info@chattback.com and we will use commercially reasonable efforts to remedy the problem.

ChattBack is a business built on protecting the anonymity of the consumer so that your honest feedback to business owners will help them make adjustments to their service, facility, and products. We don't take your privacy lightly.

Your privacy is important, so ChattBack has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used.

The terms "you," "your," and "yours" refer to the customer using our website. The terms "Company," "we," "us," and "our" refer to ChattBack. This Privacy Policy is governed by our Terms of Service. By using this website or corresponding using a ChattBack-assigned phone number (via voice, SMS, or MMS), you consent to the data practices described in this statement. We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often.

What Information Is Collected?

"Personally identifiable information" means any information that may be used to identify an individual, including, but not limited to, your cell phone number (used to send messages to a ChattBack phone number), general location (based on area code), or other contact information, whether at work or at home. When you use our website or services ChattBack may collect from you such information. ChattBack also automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you request. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of our features.

How Is Such Information Used?

ChattBack uses the personally identifiable and other collected information in a manner that is consistent with this Privacy Policy. If you provide personally identifiable information for a certain reason, we may use the personally identifiable information in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the personally identifiable information you provide to answer your question or resolve your problem. Also, if you provide personally identifiable information in order to obtain access to the ChattBack website or services, we will use such information to provide you with access to such services and to monitor your use of such services. Your personally identifiable information may be used to provide you with new product information and support services offered on the website, to notify you of technical updates or changes in policy, to improve the content and functionality of the ChattBack website and services, to help us better understand our users, or to deliver other services.

Is The Information Shared or Disclosed?

ChattBack is not in the business of selling your information. We consider this information to be a vital part of our relationship with you and we would hate ot lose your trust. There are, however, certain circumstances in which we may share your personally identifiable information with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personally identifiable information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of ChattBack may continue to use your information as set forth in this policy.

Related Companies: We may also share your personally identifiable information with any entity that is affiliated with us for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: ChattBack, like many businesses, sometimes uses other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements and Other Circumstances: ChattBack may disclose your personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of ChattBack, (iii) act in urgent circumstances to protect the personal safety of users of the ChattBack website or services or the public, or (iv) protect against legal liability.

The Security of Your Information

We will take reasonable precautions to protect personally identifiable information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

Children

ChattBack is not intended for or directed to persons under the age of 13. Any person who provides their information to ChattBack represents to us that they are 13 years of age or older.

Cookies

Cookies are small text files stored by your browser in your computer when you visit our website. Cookies permit us to recognize users and avoid repetitive requests for the same information. Most browsers will accept cookies until you change your browser settings to refuse them. This privacy statement covers the use of cookies by ChattBack and does not cover the use of cookies by any other third party.

Links to Other Sites

This website may contain links to other sites that are not owned or controlled by us. Please be aware that ChattBack is not responsible for the privacy policies of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies only to information collected by this website.

Cooperation with Law Enforcement

ChattBack will cooperate with law enforcement in the event that the client (business client of ChattBack), agent or employee of the client, or a user of the client's assigned phone number is suspected of harassment, threat, illegal activity, or other harmful behavior in their use of the service. This may result in the disclosure to law enforcement offic13ials the complete content of the sender's messages, the logged times, even up to and including the entire message log for a given client whose account was involved in the correspondence.

Your Consent To This Privacy Policy

By using ChattBack, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy for Consumers and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Privacy Policy provision. We may change this Privacy Policy by posting a new version of this Privacy Policy on this website which it is your responsibility to review. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personally identifiable information we collect. Your continued use of this website or ChattBack’s services constitutes your agreement to this Privacy Policy and any updates.

Legal Disclaimer

ChattBack operates "AS-IS" and "AS-AVAILABLE," without liability of any kind. ChattBack is not responsible for events beyond our direct control.

Contacting ChattBack

If you believe that ChattBack has not adhered to this Privacy Policy, please contact us by email at info@chattback.com and we will use commercially reasonable efforts to remedy the problem.