How it Works

Simple,
Just Text,
No Apps
ChattBack is a Texting Platform for customer communication.   Start the 2-way text conversation with your customers to improve service and boost online rankings.

2-way Text
COMMUNICATION

  • Text messaging is the preferred way of communicating for customers. Fast, effective and universal. Everyone texts!
  • ChattBack's 2-way real time messaging platform allows you to engage customers and increase loyalty and satisfaction.
  • Automate customer service and marketing with alerts and notifications.

TEAM DASHBOARD
& ANALYTICS

  • ChattBack organizes all customer communications into your online Team Dashboard.
  • Text and email notifications keep everyone on the team in the loop.
  • Access from any device and integrate with existing management systems.
  • Track customer trends and receive sentiment alerts from our A.I. scanner.

HOSPITALITY
& HOTELS

  • CHECK-IN/OUT
  • GUEST REQUESTS
  • SURVEYS & FEEDBACK
  • PROMOTIONS & MARKETING
  • Learn More

FOOD SERVICES
& UNIVERSITIES

  • REAL-TIME FEEDBACK
  • CUSTOMER SURVEYS
  • STUDENT FOOD PLANS
  • PROMOTIONS & MARKETING
  • Learn More